Frequently Asked Questions (FAQs)
✅ General
What type of products do you offer?
We specialize in ethnic fashion including lehengas, partywear sets, bridal collections, and designer ethnic wear at affordable prices.
Are all products ready to ship?
Most of our products are ready to ship. Customized or pre-order items are mentioned clearly in the product description.
How do I choose the right size?
We provide a detailed size chart on every product page. If you're unsure, feel free to WhatsApp us for help.
Do you offer customization?
Some of our products can be customized for size or color. Contact us to check availability.
Can I place an order via WhatsApp?
Yes! You can place your order by messaging us on WhatsApp at +91-9712970805.
🚚 Shipping & Delivery
Do you ship all over India?
Yes, we deliver to every corner of India.
How long will it take to receive my order?
Delivery usually takes 4–7 working days depending on your location and product availability.
Is shipping free?
We offer free shipping on prepaid orders above ₹999. For others, a small shipping fee may apply.
Will I get tracking details?
Yes, tracking details are shared via email and SMS once your order is dispatched.
Do you offer express delivery?
Currently, express delivery is available in select cities. Contact us for urgent orders.
💳 Payment-Related
What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD).
Is Cash on Delivery (COD) available?
Yes, COD is available on most products. However, COD may not apply to customized or made-to-order items.
Is online payment secure on your site?
Absolutely. We use secure payment gateways with SSL encryption to protect your data.
🔁 Return & Refund Policy
Do you offer returns?
Yes, we offer 4-day return & exchange on eligible products. Items must be unused and in original packaging.
How do I raise a return or exchange request?
Contact us via WhatsApp or email with your order ID and reason for return. Our team will guide you through the process.
How long will it take to get my refund?
Refunds (for prepaid orders) are processed within 5–7 working days after the product is received and approved.